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Primary Function
The Performing Loan Consultant is responsible for providing excellent customer service in a fast-paced call center. The Performing Loan Consultant will handle inbound customer service related calls, as well as, contact homeowners across the country to collect past-due mortgage payments, identify their issues, and develop practical payment solutions that help them get current in their mortgage payments.
Our Performing Loan Consultant team is the face of our organization, and we are interested in hiring individuals that are fully committed to providing exceptional customer service.
Principal Duties
· Demonstrate positivity, courtesy, and helpfulness when dealing with every homeowner.
· Use a blend of manual and automated calling strategies to locate past due homeowners, contact them, identify their issues, and set up customized payment strategies that cure their delinquencies.
· Develop workable payment solutions that satisfy both our clients/investors and our company.
· Handling inbound Customer Service calls, assisting with an assortment of questions from website assistance, escrow to processing payoffs.
· Process homeowners’ mortgage payments.
· Offer and refer eligible homeowners for refinancing opportunities to the Originations department
· Arrive at work on-time for all shifts. Reliable transportation to work or comply with requirements for remote work policy.
· Achieve company performance goals.
· Take part in continuous training in company policies/procedures and industry regulations.
· Consistently represent the company in a positive and professional manner.
· Performs related duties as assigned by supervisor.
Education and Experience Requirements
· College degree preferred, High-school diploma (or equivalent) required.
· Over 1 year of collections experience (preferred, but not required).
Knowledge, Skill and Ability Requirements
· English fluency.
· Outstanding negotiation and telephone communication skills.
· Familiarity with Internet-based search techniques (including the use of skip-tracing solutions).
· The ability to maintain professional conduct with people of any mood or personality type.
· Excellent reasoning and research skills; the ability to see the “big picture” and manage the details.
· The ability to safeguard confidential customer and company information.
· A solid work ethic, high integrity, a positive attitude, and strong attention to detail.
· The ability to follow instructions but work with minimal direct supervision.
· Excellent keyboard skills.
· Proficiency with Microsoft Windows-based computers and Microsoft Office software (Word, Excel, Outlook, etc.).
· Spanish or bilingual is a plus.
· Sales experience a plus
While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
Job Type: Full-time
Benefits:
Weekly day range:
Work setting:
Application Question(s):
Experience:
Work Location: In person
Full Time
$40k-50k (estimate)
02/23/2024
08/20/2024
shellpointmtg.com
Greenville, SC
500 - 1,000
The job skills required for Call Center Representative include Customer Service, Call Center, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
02/12/2022: La Crosse, WI
Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
01/09/2022: High Point, NC
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
12/14/2021: Galveston, TX
The representatives should also use their problem-solving skills to resolve customer queries effectively.
01/05/2022: Sioux City, IA
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
12/26/2021: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
02/28/2022: Jamestown, NY
Previous call center experience preferred but not required.
12/17/2021: Greenville, MS
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